Refund Policy

AEC Pilot is operated by 7Dimensions OÜ, Narva mnt 5, 10117 Tallinn, Estonia (registry code 14770084).

We want you to be confident in your purchase. This Refund Policy explains when and how you can get a refund for an AEC Pilot license. It applies to the AEC Pilot add-ins for Autodesk Revit, AutoCAD, Civil 3D, Advance Steel, Navisworks, Inventor, 3ds Max and Robot Structural Analysis (the “Software”) purchased through our website (aecpilot.com).

1. Try before you buy

Every plan starts with a 14-day free trial with full access to all tools — no payment and no card required. We strongly encourage you to use the trial to confirm AEC Pilot works for you and with your Autodesk apps and versions before you buy.

2. 14-day money-back guarantee

If you purchase a license and are not satisfied, you can request a full refund within 14 days of your purchase, for any reason. We will refund the amount you paid and deactivate the associated license key(s).

3. Renewals

Licenses are billed annually. We send a reminder before each renewal so you can decide whether to continue. If you do not want to continue after a renewal, contact us within 14 days of the renewal charge and we will refund it in full and cancel the license.

4. How to request a refund

Email info@aecpilot.com from the address associated with your order, including your license key or the payment receipt. We aim to respond within one business day. Approved refunds are returned to your original payment method.

5. Who processes your payment and refund

Card payments are processed by Stripe on behalf of 7Dimensions OÜ, which issues your invoice. When a refund is approved, we issue a credit note and the amount is returned to your original payment method. Depending on your bank, it can take several business days for the funds to appear.

6. Your statutory rights

Nothing in this policy limits any mandatory statutory refund or consumer rights you may have in your country of residence.

7. Changes

We may update this Refund Policy from time to time. We will revise the “Last updated” date above when we do. The policy in effect at the time of your purchase applies to that purchase.

8. Contact

Questions about refunds? Email info@aecpilot.com and we will be happy to help.